Customer Service Commitment

At Wuesthoff Health System, our mission is to provide quality healthcare for all that we serve. We strive every day to offer each patient, visitor and family member an excellent experience in all areas of service.

Customer Service Feedback

We welcome your feedback.  You may contact us directly via our contact us link or you can submit information directly to the following organizations:

Joint Commission at 1 (800) 994-6610 or www.jointcommission.org

Office of Quality Monitoring
Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Agency for Health Care Administration at 1 (888) 419-3456 or  www.fdhc.state.fl.us/Contact/

Agency for Health Care Administration
2727 Mahan Drive
Tallahassee, FL 32308

Performance Information

Wuesthoff Health System is continuously working to improve patient safety and quality of care. Wuesthoff supports transparency of hospital data in a way that is useful and valid for the public. There are several websites available to the public which provide performance information including the following:

www.jointcommission.org
www.medicare.gov
www.floridahealthfinder.gov

Agency for Health Care Administration (AHCA) data on hospital pricing and performance is available on its internet website at www.FloridaHealthFinder.gov. Pricing and performance data provided by AHCA is a compilation of charges for the average patient. A patient’s bill may vary from the average shown, depending upon the severity of illness and individual care needs. The data on the AHCA website has been compiled from coding or billing data, which has limitations when trying to present quality information. Wuesthoff Health System encourages patients to talk to their physicians about their healthcare decisions.